TreeGo Support

Welcome to the TreeGo Support Center. We’re here to help you enjoy every journey of meeting trees.

If you encounter any technical issues, bugs, or account problems, please contact us directly:

Email: [email protected]

We usually reply within 24–48 hours.

Discord https://discord.gg/Xrve3TvDka

Join our Discord server for support and community discussion.

1. How do I request a refund?

All payments are handled by Apple, and TreeGo cannot issue refunds directly. Please visit reportaproblem.apple.com to request a refund from Apple.

2. Why is my location not updating?

Please make sure TreeGo has permission to access your precise location. For best results, use the app outdoors in open areas.

3. How can I delete my account?

You can delete your account in the app (Me → Settings → Delete Account), or contact us by email for assistance.